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        <h1>
            Frequently Asked Questions</h1>
        <h2>
            Flower Quality</h2>
        <p>
            <strong>Ordering Information &amp; Flower Quality</strong><br>
            At <strong>Flowers For Everyone</strong> we pride ourselves on the quality of our
            products and services. It is important to remember that flowers are a perishable,
            natural product that will react to their immediate indoor environment and external
            weather conditions. <strong>Flowers For Everyone</strong> ensures that your flowers
            are of the freshest and highest quality and&nbsp;are hand selected&nbsp;each and&nbsp;everyday.
        </p>
        <p>
            To assist in prolonging the life of your flowers, we recommend you&nbsp;read our
            Flower Care Guide&nbsp;to&nbsp;learn how to properly care for your flowers.&nbsp;
        </p>
        <p>
            Air conditioning, extreme heat or climage changes &nbsp;may also have an adverse
            effect on the life of your flowers.
        </p>
        <hr>
        <br>
        <h2>
            Delivery Times</h2>
        <strong>Delivery on Weekdays</strong><span style="line-height: 15px;"> </span>
        <p>
            Monday to Friday, excluding Public Holidays: The working hour of store is morning
            9 a.m to evening 9 p.m. The bouquet will be delivered with in the five hour of the
            booking. If the booking order is within the five hours of working hour the bouquet
            will be delivered on the same day otherwise it will be delivered on the next day.
        </p>
        <p>
            <strong>Delivery on&nbsp;Saturday</strong>
            <br>
            Saturday delivery is available, although the order must be placed&nbsp;BEFORE 10.00
            a.m. AEST on Saturday.</p>
        <strong></strong>
        <p>
            <strong>Delivery for Sunday or Public Holidays</strong>
            <br>
            Sunday (except for Mother's Day)&nbsp;or Public Holiday deliveries are not available.
            Should you select Sunday or a Public Holiday for delivery, your order will automatically
            be delivered on the NEXT business day.</p>
        <hr>
        <br>
        <h2>
            Your Privacy</h2>
        <p>
            <strong>Your Contact Information</strong><br>
            Please ensure that you provide a valid phone number and e-mail address when placing
            your order to allow us to contact you should&nbsp;there be any questions or concerns.
            Please read our privacy statement if you have any concerns regarding your privacy.</p>
        <p>
            <em>Do not hesitate to </em><em>contact us</em><em> should you have any concerns or
                questions regarding your order or are unsure how to purchase online. Our friendly
                customer service representatives will be more than happy to&nbsp;assist with your
                enquiry.</em></p>
        <hr>
        <br>
        <h2>
            Attention to Detail - What You Have Ordered&nbsp;</h2>
        <p>
            Due to seasonal availability&nbsp;with certain&nbsp;flowers and arrangements pictured
            on this website may vary slightly in design or appearance to what is delivered.
            If a particular flower, product or container is unavailable, an item of similar
            quality and value will be substituted.
        </p>
        <p>
            Some flowers are affected by delivery and freight schedules, we will endeavour to
            advise you should this be the case. Flower availability&nbsp;varies between states
            and sometimes within the state, the florist may use their choice of flowers to ensure
            your delivery is dispatched on time, for the delivery date requested.
        </p>
        <hr>
        <br>
        <h2>
            Cancellation of an Order
        </h2>
        <p>
            Please Note: ALL cancellations will incur an Administration and/or Processing fee.
            Please read our Cancellation Terms below.</p>
        <p>
            Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery
            date will incur a fee of 50% of the total order value.</p>
        <p>
            Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery
            date will incur a $15 administration fee.</p>
        <p>
            Unfortunately, We are unable to cancel orders that are already prepared, or, are
            with our courier for delivery.</p>
        <hr>
        <br />
        <h2>
            Payment
        </h2>
        <p>
            We only accept payment by Master Card or Visa Card
        </p>
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